Over the years, we’ve embraced a lot of change. We’ve evolved from a small platform for personal trainers and joined a powerful ecosystem that enables ABC Fitness to support the growth of fitness businesses of all sizes. ✨ We’ve rolled out a roadmap that helps not just personal trainers but also supports the broader needs of modern holistic coaching, incorporating nutrition, habits, payments, integrations, and more. But through it all, one thing hasn’t changed: how much our customers mean to us.

That’s why we’re launching our customer love campaign: Love, ABC Trainerize. Aimed at reminding and most importantly, showing all our coaches, exactly how we love our customers. 

Genuine customer love through small acts of (bug) fixes

We believe that genuine customer love is found in the finer details. While launching new features is crucial, we understand that it’s the small acts of kindness that truly make a lasting impact.  

In everyday life, these acts might entail taking out the trash or returning items to their rightful places. Here at ABC Trainerize, it manifests as meticulously addressing minor bugs, ensuring both you and your clients enjoy a seamless experience. We believe that’s how we continue to build trust and loyalty in our community. 

A look into our bug fix and feature improvement process  

Sometimes, pesky bugs accidentally make their way into our app and that causes frustration for our customers. That’s why, we’ve built a system for catching and fixing bugs on an ongoing basis – in fact, bugs get fixed every week with every sprint. Here’s how we do it:  

1. Identifying bugs through listening: First, we begin by listening intently to our customers daily. We gather invaluable insights from diverse channels like support tickets, direct conversations, social media, and feedback surveys – using your voice to guide our bug fix prioritization.  

1. Prioritizing and fixing our backlog of bugs: Once we identify what we want to improve, they go into our backlog where all our little bugs live temporarily. Our quality assurance, technical support, and product teams then work together to prioritize bug fixes for an upcoming sprint and engineer solutions that improve your overall experience. 

1. Updating you on what got fixed: As we roll out these enhancements, our marketing team ensures you’re kept in the loop through campaigns like this one, our monthly feature roundup, and our updates page.  

In essence, our feature improvements are not just about adding new capabilities; they’re about showing love through every small fix and feature, echoing our belief that it’s the finer details that truly cultivate trust and loyalty. 

The Heartbeat of Progress: Fine-Tuning with Care 

Here are some of the in-app quality-of-life improvements and customer experience upgrades we launched earlier this year that demonstrate how we care for you.  

Interval Workout Custom Exercise Videos Now auto-plays and loop